Working with Live Orders

Table of Content

• Launching The App
• Order Anatomy
• Confirming Order
• Adjust Order
• View Detail
• Print Order
• Mark Order as Ready
• Refresh Order List

---

Launching The App

Launch "Hi Pierce for Partner" Application and sign in

Once you signed in your will arrive on this screen

This screen will display your orders for the day and allow you to interact with the order to confirm, mark as ready for pickup/delivery, make adjustment, view details, and print to compatible thermal/impact printers.

Order Anatomy

Each box represent an incoming order. Order with blue outline is a new order that needs your attention. Each order will consist of basic order information of a quick glance (order number, payment status, order status, customer name, customer statistics, customer phone, customer email, pickup time, order time, and ticket price) and action section to view detail, print ticket, adjust ticket, and confirm order.

Confirming Order

You can confirm incoming order by pressing on the "Confirm" button. A dialog will prompt you to verify confirmation time. The first option is always the default time that is set for each restaurant.

Adjust Order

Adjust order will allow to communicate that your order will have extra charge, partial refund, or full refund.

• Extra Charge: when you adjust the order with extra charge you will be asked to provide the extra charge amount and note to explain why extra charge was applied. Please note that we cannot collect extra charge automatically due to processor limitation. The system will however email and notify the customer about the extra charge. We advise that you call customer or let your customer know when they arrive to pickup their item and charge the extra separately on your restaurant terminal.
• Partial Refund: when you adjust the order with partial refund you will be asked to provide the amount to refund and note to explain about the refund. Once confirm the refund process will happened automatically.
• Full Refund: Once confirm the full amount will be refund to customer and the system will send email to the customer to notify about the cancellation. Most customer will see the pending charge on their bank account and will disappear the next business day.

View Detail

Tap on "Detail" to expand or collapse detail

Print Order

Tap on "Print" to print ticket to compatible receipt printer. (please refer to printer setting)

Mark Order as Ready

Tap on "Ready" or "Out for Delivery" to notify the customer that the order is ready for pickup or is on its way with delivery carrier.

Refresh Order List

Tap on refresh icon (top right) to refresh order list.